HEART Award Winners Announced
Around this time 3 years ago we began Communicate with HEART, the District’s Customer Experience model. It is hard to believe we are close to celebrating the third anniversary of HEART! Today we celebrated and recognized our seven HEART Champions who were nominated by their fellow Educators for their outstanding demonstration of our customer experience model S.T.A.R.T. (Smile, Tell your name and role, Active listening Rapport and relationship building, and Thank) WITH H.E.A.R.T. or our service recovery model, RESPOND WITH H.E.A.R.T. (Hear, Empathize, Apologize, Respond, Thank) principles. Our CMSD HEART Champions were selected from amongst 33 entrees for this period.
- Pamela Berry - Secretary @ Kenneth Clement
- Francis Bynum - Curriculum & Instruction @ EPC
- Lisa Cochrac - Principal Secretary @ H.Barbara Booker
- Michelle Edelbergs - Principal Secretary @ Riverside
- James Lukes - Paraprofessional @Adlai Stevenson
- Jean Martincec - Asst EMIS Coordinator, Technology @ EPC
- Lorenzo Smith - Custodian @ Ginn Academy
Congratulations to every nominee and honoree!